Advance Scaffold Returns Policy

Scaffolding Innovations trading as Advance Scaffold (“Advance Scaffold”) Returns Policy


We will not provide a refund if you have changed your mind about a particular purchase, so please choose carefully.


Under the Consumer Guarantees Act 1993 ('CGA'), you have guaranteed legal rights for goods [and services] you buy. 
These are called 'consumer guarantees', and include the following:

If the goods (or services) we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a remedy.

These guarantees are in addition to any warranty offered by a manufacturer, and you may have rights against the manufacturer directly.

The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.


If you are acquiring goods (or services) from Advance Scaffold Online for business purposes as defined in sections 2 and 43 of the CGA, you agree that the consumer guarantees provided for in the CGA will not apply to the supply of those goods (or services).


If the goods (or services) we supply do not comply with a consumer guarantee, but can be remedied within a reasonable time, we will either repair the goods or replace the goods with goods of identical type. If we cannot repair or replace the goods within a reasonable time, we will provide you with a refund of the purchase price.

A 'major failure' is where the failure in the goods cannot be repaired or cannot be repaired within a reasonable time, or where the failure constitutes a 'failure of substantial character' as set out by section 21 of the CGA.

If a failure amounts to a major failure, you are entitled to return the goods and choose to have a replacement of the returned goods or a refund. Alternatively, you may elect to retain the goods and obtain compensation for the reduction in value of the goods.

Where you choose a replacement, we will where available, provide goods of the same type and similar value to the returned goods.


If any goods arrive damaged, please contact 0800 869 377 or email within 24 hours of delivery. We will arrange to have the damaged item returned to the Advance Scaffold Branch and either repair or replace the goods or refund the price to you, at its election. Damaged goods must be returned to the relevant Advance Scaffold Branch in the condition received by you with all original packaging, together with all packing slips.



Where you have an issue relating to your order, please immediately contact 0800 869 377 or email Please have your order number with you.


If there is no Advance Scaffold Branch accessible to you, you have the option to ship the item/s back to the originating store. Please contact Advance Scaffold to find out if you can ship your items instead of coming into a store.

Any shipping costs to return the original goods to Advance Scaffold will be at the cost of Advance Scaffold, where Advance Scaffold considers the goods to have breached a consumer guarantee. If on examination of goods returned to Advance Scaffold, the goods are found to not be in breach of any consumer guarantee, Advance Scaffold may charge you a fee for examining the goods, and any cost to return the goods to you.

Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that you have purchased the goods from Advance Scaffold Online and that the problem with the goods was not your fault.


Refunds will be issued at the discretion of Advance Scaffold.

Refunds will normally be processed within seven (7) days.

This returns policy is not intended to exclude or limit any rights which you may have as a consumer under the consumer Guarantees Act 1993, and may not necessarily describe all right you may have.